Returns & Exchanges
Return Period: You have 30 days from the date of purchase to return your item(s) for a refund or exchange.
Eligibility: To be eligible for a return, the item must be:
In its original condition and packaging.
Unused and in the same condition that you received it.
Accompanied by a receipt or proof of purchase.
Non-Returnable Items: The following items are not eligible for return:
Gift cards.
Sale items (unless otherwise stated).
Customized or personalized products.
How to Initiate a Return:
Contact Us: Email our customer service team at [insert email address] or call us at [insert phone number] to initiate your return. Please provide your order number and reason for the return.
Return Instructions: We will provide you with detailed instructions and a return shipping label if applicable.
Return Shipping:
You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges:
If you prefer an exchange rather than a refund, please let us know when you contact customer service. We will assist you with the exchange process based on item availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover return shipping costs.
Questions:
For any questions or concerns regarding our return policy, please contact us at [insert email address] or [insert phone number].
Thank you for shopping with us!