Returns & Exchanges

Return Period: You have 30 days from the date of purchase to return your item(s) for a refund or exchange.

Eligibility: To be eligible for a return, the item must be:

  • In its original condition and packaging.

  • Unused and in the same condition that you received it.

  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items: The following items are not eligible for return:

  • Gift cards.

  • Sale items (unless otherwise stated).

  • Customized or personalized products.

How to Initiate a Return:

  1. Contact Us: Email our customer service team at [insert email address] or call us at [insert phone number] to initiate your return. Please provide your order number and reason for the return.

  2. Return Instructions: We will provide you with detailed instructions and a return shipping label if applicable.

Return Shipping:

  • You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed and a credit will be applied to your original method of payment within 5-7 business days.

Exchanges:

  • If you prefer an exchange rather than a refund, please let us know when you contact customer service. We will assist you with the exchange process based on item availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover return shipping costs.

Questions:

  • For any questions or concerns regarding our return policy, please contact us at [insert email address] or [insert phone number].

Thank you for shopping with us!